What's new at Thanx

Ordering

Thanx Ordering Direct to Square is generally available, with franchise support

Thanx ordering now runs directly on Square. If you're on Square, you can launch online ordering without adding a separate ordering provider (previously,...

October 26, 2026

Ordering Loyalty

RecoveryAI is getting better at making you money and spending less doing it.

Offers that better honor your settings RecoveryAI learned to broaden its own definition of generosity, giving it more control to honor the generosity setting...

October 23, 2026

Ordering Reporting & Insights

New report: digital orders by payment type

A new report shows how guests pay for their digital orders, and which payment types get them through checkout. What is it? Digital orders by payment type...

October 16, 2026

Ordering Guest Engagement

Reply, reward, and resolve guest feedback on one screen

You can now read a guest's complaint, write your reply, attach a reward, and close the case in a single window without unnecessary clicks. What is it? A...

October 7, 2026

Integrations

Partner tools can now show guests the right rewards before checkout

If a partner or custom-built experience shows guests their available rewards, it can now show only the ones that actually apply to what's in the cart. What...

October 7, 2026

Reporting & Insights

See how many points your guests are sitting on

The Point activity by lifecycle stage report now includes a table showing how your outstanding points are distributed across your guests. What is it? A new...

October 7, 2026

Reporting & Insights

Two new reports: digital revenue by ordering client and by handoff mode

Two new reports break your digital order revenue out by where the order came from and how the guest got it. Both are in All reports now. What is it? Digital...

October 7, 2026

Ordering ThanxAI

Choose whether a thumbs down asks for a comment, plus a clearer look at RecoveryAI

You can now turn off the comment prompt that follows a thumbs down. The RecoveryAI and Order Feedback pages in your dashboard have also been rebuilt to make...

October 7, 2026

App Experience

Open content block links in the device browser

Some web pages don't work inside an app's built-in browser. You can now set a content block link to open in the guest's own browser instead. What is it?...

October 7, 2026

Ordering App Experience

Your app's alcohol age rating now stays correct automatically

If your brand serves alcohol, your app's App Store age rating is now set and maintained automatically with every release. No one has to fix it by hand. What...

October 7, 2026