RecoveryAI Learns: The rating prompt now stops 48 hours after an order is completed

Guests now see the "How was your order?" prompt only in the 48 hours after their order is completed. RecoveryAI suggested the change, so its rewards, and your spend, go to the guests who need them.

What is it?

The rating prompt guests see after their order now stops once 48 hours have passed after the order was completed.

The change came from a RecoveryAI learning. We designed RecoveryAI to learn from every conversation it has, and this week RecoveryAI learned that after 48 hours, more and more ratings come from guests who are placing their next order. Those guests don't need a reward to come back. So RecoveryAI suggested a 48-hour cutoff.

Why it matters

• If you use RecoveryAI, this change saves its rewards, and your spend, for guests who had a bad order and still need a reason to come back. A guest who is already back placing their next order doesn't need one.

• Guests with something to tell you can still rate from the link in their order email at any time, so you keep hearing from the people who want to give feedback.

• There's nothing to set up, the window applies to every brand automatically.

How it works

• The prompt appears after an order the same way it does today, and stops once 48 hours have passed since the order was completed.

• Email receipts show a rating control only on the most recent order that hasn't been rated yet.

Where it's live

The 48-hour window is already live for guests ordering on your website and in your order emails. Your app gets it in our next app release. Until a guest downloads that update, their app works the way it does today, so they may still be asked to rate an order more than 48 hours later.

FAQs

Can guests still rate an order after 48 hours?

Yes, they just won't be prompted. They can rate from the link in their order email at any time, or from the receipt if it's their most recent unrated order.

Do I need to change anything in my dashboard?

No. The 48-hour window applies to every brand automatically.

When will my app guests see the change?

Once the update is live in the App Store and Google Play and the guest updates their app. Guests on older versions keep the previous behavior until they update.

Is the 48 hours counted from when the order was placed?

No. It's counted from when the order was completed.