Now Generally Available: RecoveryAI ✨

RecoveryAI is now available for all Thanx customers on Thanx-built mobile apps and ordering experienced: automated, real-time guest recovery for first-party digital.

When a digital order goes wrong, your guest decides whether to come back long before you ever get a second chance. Until now, that make-it-right moment has been hard to staff, slow to manage, and nearly impossible to measure.

What is it?

RecoveryAI is Thanx's automated, real-time guest recovery solution for first-party digital ordering. It detects when something goes wrong with an order, engages the guest in the moment, and resolves the issue in your voice and within your guardrails.

Why it matters

DoorDash and Amazon built loyalty on this exact moment: instant resolution that turns a bad order into a repeat visit. Thanx analyzed 2M+ customer interactions and found the same pattern holds for restaurants:

• No response to a bad experience: only 42% of loyalty guests return within 30 days.

• Same-day response with an incentive: 54% return, a 29% lift.

• Amazon sees 92% of shoppers buy again when a problem is resolved instantly.

One pizza brand tracked roughly $2M in lost sales in a single quarter to guests they never recovered. Wait past 72 hours and you're not recovering the guest anymore. You're just reminding them they were unhappy.

How it works

• Detects issues instantly when something goes wrong with an order.

• Engages guests in the moment with the right questions and next steps.

• Resolves with the right gesture, in your brand voice and within your guardrails.

• Measures impact by tying recovery to repeat visits, location by location.

Learn more about RecoveryAI →

FAQs

How do I enable this?

You can set up RecoveryAI and turn it on for all (or some) locations in your dashboard today. If you’re looking for additional assistance, our team is happy to help you set this up. Reach out to your Thanx CSM by emailing success@thanx.com.