Kea Integration Update: Reward Redemption

Brands using Kea's Voice AI for phone ordering can now let guests redeem rewards and exchange points during the call — the discount is applied before the order is submitted, and points still accrue on net spend. This extends our Kea integration beyond enrollment and points accrual.

What is it?
Our Kea integration allows guests placing a phone order to opt in to your loyalty program via a post-call SMS payment link. Points accrue automatically as the order moves through fulfillment. With this newest update, guests placing a phone order can now redeem Thanx rewards right on the call — no coupon codes and no staff action needed.

What's new

• Redeem on the call — Kea checks the caller's available Thanx rewards and applies an eligible one before the order is submitted.

• Points-for-product redemption works too — guests can exchange points for an item or reward the same way.

• Net-spend accrual — when a reward is applied, points still accrue on the discounted total.

Why it matters
Guests could already earn points on phone orders — now they can spend them there too. Redemption happens live in the conversation.

How it works

• Callers can redeem rewards during the phone order itself — not on the post-call link.

• When a guest is identified on the call, Kea's Voice AI checks their available Thanx rewards, applies an eligible reward to the order, and the discount is calculated and applied before the order is submitted.

• Points then accrue on the net (post-discount) amount when the order reaches the billed state.

• Points-product exchange (redeeming points for an item/reward) runs the same way.

Nothing to set up

If your locations are already live on the Kea integration, reward redemption is on automatically — no additional setup needed in the Kea Brand Portal or the Thanx dashboard.

FAQs

Do guests need the Thanx app to redeem on a call?

No. Kea checks their account automatically during the call and applies an eligible reward before the order is submitted.

Do points still accrue if a guest redeems a reward?

Yes — points accrue on the net (post-discount) amount once the order is billed.

Do I need to do anything to turn this on?

No. If you're already connected through the Kea integration, redemption is live for your locations.