Coming Soon: Live Order Status Updates, Right In Your App

Coming soon: Live Updates brings real-time order tracking, push notifications, and a one-tap thumbs up / thumbs down to every digital order placed in your app.

What’s coming

Soon, your guests will see a live status tracker on their home screen — order placed, preparing, ready, picked up or delivered — and if enabled, a push notification at each step along the way. Once the order wraps up, they get a quick one-tap prompt asking how it went.

This will be automatically enabled for brands using Thanx-integrated ordering experiences running on Toast, Olo, Deliverect, Square, Olo Dispatch, DoorDash Drive, and Uber Direct. Thanx will standardize the experience across all providers and will give you the option to implement manual timers between stages so that your guests get one consistent view no matter what's happening behind the scenes.

Why it matters

• Fewer "where's my order?" calls. Guests can check order statuses themselves instead of tying up your phone line.

• Matches what your guests already expect. DoorDash and Uber Eats trained them to expect live tracking — soon your owned app and web experience will deliver it too.

• A baseline read on the order experience. The thumbs up / thumbs down gives you a real signal on how orders are landing — the foundation for automated recovery tools we're launching in just a few weeks.

• You stay in control. Customize your push notification copy, set manual timers in between order stages, and choose which stages are shown to guests right from your dashboard.

  What else is in store

Live Updates lays the foundation for a new product we’re launching on July 29th: RecoveryAI. A digital recovery tool designed to drive near-term sustained revenue growth. If you haven’t heard about it yet, you can get an early look by booking time with your Customer Success Manager.

 Keep in mind

Provider depth varies. Status triggers vary by provider and technical set-up. The detail guests see (exact prep stages vs. estimated times) depends on what your ordering provider sends Thanx.

FAQs

Which ordering and delivery providers does this work with?

Toast, Olo (including Olo Dispatch), Deliverect, and Square, plus delivery via DoorDash Drive and Uber Direct. The level of detail guests see depends on what each provider sends us — some give us exact prep stages, others give us time-based estimates.

Do I need to do anything to turn this on?

No setup is required to get the default experience once it launches. You'll be able to enable or disable Live Updates and customize your push notification copy in the dashboard.

What happens when a guest taps thumbs down?

Right now, we simply capture the signal to build a baseline. There's no follow-up conversation or dashboard inbox yet — that capability arrives with our RecoveryAI release in the upcoming weeks.

Does this replace Flybuy?

No. Flybuy continues to power arrival detection for pickup and curbside orders. Live Updates adds order-status tracking on top of that. For more information on how this works with Flybuy, see more here.

What do I need to do before this launches?

Make sure your customers are on the latest version of your app so they see the live tracker and push notifications as soon as Live Updates goes live for your brand.

When does this launch?

We're targeting late July. We'll follow up with the exact date and any next steps as we get closer.