- DATE:
- AUTHOR:
- The Thanx team
RecoveryAI is getting better at making you money and spending less doing it.
Offers that better honor your settings
RecoveryAI learned to broaden its own definition of generosity, giving it more control to honor the generosity setting you choose. It tested its own decisions against hundreds of real past conversations, altering the average reward costs by setting:
Frugal: about 54% lower; responses center on acknowledgement and thanks, sometimes with a small gesture.
Balanced: about 48% lower; offers are sized to the issue rather than matching the full loss.
Generous: about 16% lower.
Whatever it takes: about 7% higher, more closely matching what the setting promises.
More helpful order updates
RecoveryAI can tell when an order is still on the way, so when a guest asks about it, the agent can share an update instead of treating the message as a complaint.
An agent that learns
RecoveryAI is a learning product. Its goals are to learn what brings guests back, increases customer frequency, and lowers costs for restaurants. We’ll be sure to share what it learns next.