A guest's order feedback history, right on their profile

Every rating a guest has left is now on their customer profile, next to their orders and rewards. No more jumping to the feedback inbox to work out what happened.

What is it?

Customer profiles now show a guest's full order feedback history in one place. There's a new Order feedback tab listing every rating that guest has left, a rating column on their Orders tab, and ratings now appear inline in the activity stream alongside purchases and rewards. Each rating links straight through to the RecoveryAI case or the rating detail.

Why it matters

• Investigate a complaint without leaving the profile. Working out what happened to an unhappy guest used to mean leaving their profile and searching the feedback inbox separately. Everything is now on the guest.

• See the pattern, not just the incident. A guest's rating history next to their order history tells you whether this is a one-off bad experience or the fourth in a row, which changes how you respond.

• Know which orders were rated at a glance. The rating column on the Orders tab shows you which orders got feedback and how it went, without opening each one.

• Jump straight to the case. Each rating links to its RecoveryAI case or rating detail, so you can see what was said and who resolved it.

• Location permissions are respected. All three views honor Ratings and Reviews permissions, including location-restricted roles, so an operator only sees feedback for the locations they already have access to.

How it works

1. Open any customer profile in your dashboard.

2. Use the Order feedback tab to see every rating that guest has left. It shows the rating, date, location, comment, and who resolved it, ten at a time with a Load more option.

3. Check the rating column on the Orders tab to see which orders were rated and how.

4. Scroll the activity stream to see ratings inline with purchases and rewards, shown as "Rated an order" or "Rated an order, left a comment."

5. Click any rating to open the RecoveryAI case or the rating detail.

FAQs

Where do I find a guest's feedback?

On their customer profile, in the new Order feedback tab. It also appears on the Orders tab and in the activity stream.

Does this show feedback for locations I don't manage?

No. All three views respect Ratings and Reviews permissions, including location-restricted roles.

How far back does the history go?

It lists every rating that guest has left, loaded ten at a time.

Can I see who handled a complaint?

Yes. Each row shows who resolved it, and links to the RecoveryAI case or rating detail.

Do I still need the Order feedback inbox?

The inbox is still where you work through feedback across all guests. The profile view is for when you're looking at one guest and need their history.