It's here: Live Updates 🚀 real-time order status and tracking

Live Updates is live today

From the moment an order is placed, your guests will now see a live order tracker in your app and on the web showing that their order has been confirmed. It's the small reassurance that reduces the number of "where’s my order?" calls to the restaurant, and it's enabled for all guests today. All they need to do is have the most up to date version of your app.

You're also getting a new read on how orders are landing. When an order is complete, guests will get a quick thumbs up or thumbs down prompt. One tap for them, and a steady signal for you on which orders were successful and which ones weren't, across every location, every day.

Learn more about Live Updates →

There's more of the journey to come

Today, guests only see the first stage: Order Placed. Preparing, ready, out for delivery, and picked up/delivered are all configurable today so that you can decide how much of the order journey your guests will follow. Guests will start seeing the full set of stages next Wednesday, September 2nd.

A few key things to note

• Delivery and order cancellation updates are on by default.

• Preparing and Ready are off by default. We recommend turning them on if your operational process supports an accurate transmit of information from the KDS to the POS. Otherwise, you can set manual timers in between stages.

• For iOS, guests must have the most up to date version of your app (v58.0.0).

Configure your order stages →

Want a walkthrough? Your CSM would love to show you around. Reach out to success@thanx.com.